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You’ve been spinning the slot machines and hitting some big wins. Now you want to receive your profit straight to your bank account. How do you withdraw your money the easiest and fastest way? In this article we will give you a rundown of all the methods you can use to get your money, and everything you need to know about them.
To get started you need to locate the “withdrawal” section of the casino you are playing at. Once you’re there you should see a list of withdrawal alternatives to choose from. Here is a list of all the withdrawal methods and how to use them:
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Bank transfers and card withdrawal (1-3 bank days)
The most common withdrawal method is good old fashioned bank transfer. If you choose this option, a web page will open where you insert your bank details such as bank account number, IBAN and BIC/Swift. Which details that are required varies from casino to casino, but generally one or more of these three are sufficient.
Alternatively, at some casinos, you can withdraw straight to the card you used to deposit with. At these casinos, you can often choose your credit card from a list and just insert a couple of details and your money is straight on its way. Note that this option is often only available if you previously deposited with the card, so if you used bank transfer or an e-wallet as your deposit method, credit card withdrawal may not be available for you. This option is only available for VISA cards, not Mastercards.
It is completely safe to withdraw using bank transfer and card transfer, and you can expect the money to land in your bank account within 1 to 3 days. Some casinos even offer instant bank withdrawals through Trustly.
E-wallets (instant)
The other popular withdrawal option are e-wallets such as Neteller and Skrill. If you have an account at an e-wallet site you can get your money straight to it. Once you have chosen your preferred e-wallet on the withdrawal page, you simply enter your e-wallet account’s email address and your money will be transferred directly to it. Note that e-wallet withdrawals are often only available if you have used it for depositing previously.
Once the money has arrived in your e-wallet account, you can easily send it to your bank account, or keep the money there. Both Neteller and Skrill offers the possibility to connect a Mastercard to your account so that you can use it in stores or ATMs (Note that there’s usually a €5 fee for ATM withdrawals)
Tips and things to be aware of
If you are new to online casino gaming, there are some things you should know about to make the withdrawal process faster. Getting your money shouldn’t be a hassle, so this is how to withdraw money from an online casino the fastest and smoothest way.
* Process times:
Before the money are being sent from the casino to your bank account or e-wallet, the casino has to manually process your withdrawal. How long this takes depends on a ton of factors such as the work capacity of the casino, the volume of the withdrawals in their queue, and if your account is verified or not (you can read more about this subject further down). It can take anything between 5 minutes and 48 hours before your withdrawal has been processed, but most professional and big casinos process all withdrawals within a couple of hours at maximum. If you are getting impatient, contacting the casino’s customer support can sometimes speed up the withdrawal time.
* Same withdrawal method as the deposit:
Most casinos have a rule that states that you can only withdraw using the same method as your last deposit was made with. This means that you can’t withdraw to your bank account if your last deposit was made using Skrill. The reason for this is to prevent money laundering and fraud.
* Playing with a bonus:
If you play using a casino bonus, you must complete its wager requirement before withdrawing the bonus money. If you are playing with a bonus that lets you withdraw your real money balance while still having an active bonus, all bonus funds will be forfeited if you choose to do so.
* Account verification:
The online casinos are legally required to check their customer’s details, so you might be requested to send in some documents before they process your withdrawal.
Documents to send in:
- Scanned copy of your passport or ID.
- Utility bill (usually phone bill or electricity bill) that proves you live at the address you registered with.
- Depending on what payment method you used to deposit funds into your casino account you will be asked for either a bank statement, copy of your credit card, or print screen from your E-wallet to prove that the cards/e-wallet belongs to you.
Sending these details to verified casinos is completely safe, and the casinos do not share this information with anyone. You are also allowed to hide certain sensitive information, such as your CVC code on your credit card etc, when sending in your documents to the casino.
As a general rule it’s recommended that you verify your account as soon as you’ve created your casino account, in order to avoid any issues when trying to withdraw your winnings.
* Fees:
Most casinos do not charge a fee on withdrawals but note that your bank might take a small transfer fee, especially when there is a currency exchange involved. Neteller and Skrill also takes a fee when you transfer from your e-wallet account to your bank account and they give you quite a bad currency exchange rate. It’s therefore recommended to always have the same currency on your casino account as you do on your e-wallet and credit card.
Slots player Cynthia Obie was ecstatic when she hit the jackpot at the MGM National Harbour Casino in Prince George’s County, Maryland. The win was worth several thousand dollars, but the casino refused to pay out.
Snopes Veteran Wins Money Online Casino Money
- Woman hit jackpot at MGM National Harbor Casino
- Casino staff recorded her Social Security number incorrectly
- The casino was legally required to confiscate her winnings
- Winner mistakenly identified as owing child support money
In an interview with the local Fox News station, Obie spoke about her excitement with the win, as she needed the cash, but did not want to disclose exactly how much the jackpot was worth. She said she was an occasional casino goer and had been there that night with one of her friends on a night out.
An unfortunate sequence of events
As per the rules and regulations for casinos cashing out winnings, the staff at the casino took down info from the woman’s ID and some other key pieces of information. However, they mistakenly recorded an incorrect Social Security number, accidentally getting one of the digits wrong.
The person who subsequently came up on the casino’s system was an individual who had a large debt in the state. The debt was partly unpaid child support and partly monies owed to the government of Maryland.
The casino therefore refused to pay out any winnings to Obie. Obie began pleading with the staff, pointing out that she had never had to pay child support and knew it must be a misunderstanding.
By the time the casino discovered the error with the Social Security number, it was too late for Obie.
MGM has said its employees were following Maryland law and that the issue was no longer in their hands. The only thing the casino did to offer compensation was to give Obie free play chips worth $200. It also gave her some vouchers for drinks on the night of the incident.
Obie now plans to contact the Gaming Control Agency to discuss the incident.
What happens next?
When Obie left the casino without her money, she was told to get in touch with the Human Services Agency in Maryland to clear up the misunderstanding. The HSA is the body that looks after child support issues.
However, after paying a visit to their offices, Obie had made no progress on the issue. Her main gripe still lies with the casino itself.
She told the casino: “Frustrated, but now I’m at the point this is insane. You guys are a billion dollar corporation, you do the research. I won fair and square. I just want my money.”
MGM told Fox 5: “We are aware of this unfortunate error and have taken the necessary steps to assist Ms. Obie in rectifying this issue. Due to MLGCA rules and Maryland state law, we cannot provide an additional payout for this jackpot.
“However, if she presents the proper identification credentials to the Maryland Gaming Commission, they will provide her with the appropriate payout. We apologize for the inconvenience this has caused Ms. Obie.”
The incident has triggered some community backlash for the casino. Some locals say the fault lies with the MGM National Harbor Casino, and nobody else, as it was casino staff who wrote down the incorrect Social Security number that led to Obie not receiving her winnings.